How to access Zoom Phone call recording logs
REF: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069433
Note: If a user, call queue, or common area was deleted you can still access their recordings and view when that user/call/queue/common area was deleted.
- Sign in to the Zoom web portal as an admin or another role with the privilege to edit log settings.
- In the navigation menu, click Phone System Management then Logs.
- Click the Recordings tab.
Filter recording logs
Notes:
- Any recordings from a deleted user, call queue or common area will still be available and can be identified with a deletion date label.
- Zoom Phone (ZP) account owners and admins receive notifications and alerts when recordings or voicemails cannot be saved due to issues like call switch failover, recording server failure, or connectivity problems. Notifications are delivered through alerts and notifications and Zoom applications (Zoom Web App, Zoom Phone Appliances, and the Zoom app).
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Access Zoom Phone recording logs.
- Use the following options to filter data:
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From/To: Filter the call logs by date/length of time. Specify the time period for the report.
- Search field: Enter keywords to search by name, extension, or number.
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Owner Type dropdown: Select User, Common Area, or Call Queue.
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Recording Type dropdown: Select Automatic Call Recording or Ad Hoc Call Recording.
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Group dropdown: Select a group to only display data for that specific group.
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Site dropdown: Select a site to only display data for that specific site.