Adobe Connect connection stuck on loading
Problem: Adobe Connect meeting launched from Adobe Connect application is stuck on loading screen.
Environment:
- Adobe Connect Hosted
- Adobe Connect 10.1 and above
- Windows 10
Resolution:
Even if user is using Chrome. Deleting Internet Explorer cache and cookies will resolve this issue. Follow the steps mentioned below:
- Open run box by pressing Windows key and “R” at the same time.
- Type “inetcpl.cpl” in the run box and hit OK.
- Click on General tab and under browsing history section click on “Delete”.
- Under Delete Browsing History window, make sure Temporary Internet files, Cookies and History is checked.
- Click on Delete and relaunch the meeting room.